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Delete your PoolSketch account

You can delete your account and its data from inside the app, or ask us to do it by email.

Option 1: delete it in the app

  1. Open PoolSketch and sign in.
  2. Open Settings.
  3. Scroll to Your data and choose Delete my account.
  4. Read the message, type DELETE and choose Delete everything.

If you pay for a plan, cancel it first (Billing, Manage subscription; if you use a store app, do this on the PoolSketch website). If you are the only owner of a company that has other team members, make another person an owner first (Team tab), then delete.

Option 2: ask by email

Email info@tegminestar.com from the address you sign in with. Put "Delete my account" in the subject. We may ask you to confirm by replying to a code, so nobody else can delete your account.

What is deleted

  • Your user profile: email, name and phone.
  • If you are the only member of a company, the company and everything in it: designs (including customer names and addresses you typed in), branding, share links and analytics events.
  • If your company has other members, your membership and your personal profile are removed. The company's designs belong to the company and stay with its owner, who can ask us to delete them.
  • Share links made from your designs stop working, and their stored pictures are removed.

What is not deleted by us

  • Files on your device. Survey images, AI renders and videos are stored on your own device. Delete them by clearing the app's data in your browser or uninstalling the app.
  • Payment records. Stripe keeps billing records it is required to keep by law. We do not hold your card number.
  • Backups and logs. Our database and hosting providers keep short-term backups and logs on their own schedules, which we do not control. See the privacy policy.

When it happens

Deleting in the app takes effect at once: your details and, if you were the only member, the company and its designs are removed from our live database. If you ask us by email, we aim to finish within 30 days of a verified request, and a company we mark deleted for you is permanently removed after 30 days. Cancel any active subscription first so you are not billed again.

Export first

In the app, Settings, Export my data saves a file of your details and every design. Or ask in your email and we will send one.