Refund and cancellation policy

Plain terms for how trials, cancellations and refunds work. Questions: info@tegminestar.com.

Free trial

• Every new company gets a 14 day free trial.
• The Core trial needs no credit card.
• Starting a Pro or Team trial needs a credit card. You are not charged during the trial. If you cancel before the 14 days end, you pay nothing.
• We email you 2 days before a trial ends and before the first charge.
• During a trial, AI photo finishes are limited so the trial stays free for us to offer.

Cancel any time

• Cancel in the app: Settings, Billing, Manage subscription. It takes one tap and does not need a phone call or an email.
• Cancelling stops the next charge. You keep full access until the end of the period you already paid for.
• After a plan ends, your designs stay available to open and export for 30 days, then the account is closed. You can ask us to delete or export your data at any time.

Monthly plans

• Billed every month. Cancel any time.
• We do not refund part of a month that has already started, except in the cases below.

Annual plans

• Billed once a year at the discounted monthly rate.
• 14 day refund: if you contact us within 14 days of the first payment or of a renewal, we refund that payment in full.
• After 14 days we do not refund the unused part of the year. Cancelling stops the next renewal.
• We email you 14 days before an annual plan renews, with the date and the amount.

First payment guarantee

If you are not happy with a monthly plan, tell us within 7 days of your first payment and we will refund it.

Always refunded

• Duplicate charges.
• Charges made after you cancelled, or after you removed your card.
• Charges that were wrong because of our error.

We refund these in full, promptly, whatever the timing.

AI photo finish packs

• Packs are a one-time purchase. Unused credits never expire.
• Within 14 days of buying, you can have a refund for the credits you have not used. Credits already used are not refunded.

Plan changes

• Upgrading takes effect at once and you pay only the difference for the rest of the period.
• Downgrading takes effect at the next renewal. We do not credit the difference.

Failed payments

If a payment fails we retry and email you. If it still fails, your account becomes read only: you can open and export designs but not create new ones. Paying restores it at once.

How to ask for a refund

In the app: Settings, Billing, Request a refund. Or email info@tegminestar.com from your account email. We answer within 2 business days. Refunds go back to the original payment method and usually appear in 5 to 10 business days. Sales tax is refunded with the charge.

Disputes

Please contact us before disputing a charge with your bank. We will fix it faster, and a dispute can pause your account while it is reviewed.

Taxes

Prices are shown before tax. Sales tax is added at checkout where it applies and is shown before you pay.

Effective: the date this page is published. We will tell you by email before any change that affects you.