Support
Help with PoolSketch
Read the answers below, or write to us. We reply within 2 business days.
Quick answers
I did not get my sign-in code
PoolSketch has no passwords. We email a short code to the address you type, and it works for 10 minutes. Check your spam or junk folder; the email comes from login@tegminestar.com. You can ask for up to 5 codes an hour, and each code allows 5 tries. If it still does not arrive, send us a message from the form with the email you use.
How do I cancel, change plan or get a refund?
Open the app, go to Billing (company owners and admins), and choose Manage subscription to cancel or update your card. Cancelling stops the next charge and you keep access until the period ends. For refunds, use Request a refund in Billing or write to us. The rules are on the Refund and cancellation policy. Plans and prices are on the Pricing page.
How do I delete my account?
In the app: Settings, then Delete my account, then type DELETE to confirm. Or write to us from your sign-in email. Details, including what is removed, are on the Delete your account page. If you pay for a plan, cancel it first.
Which devices does it work on?
iPhone, iPad, Android phones and tablets, and any computer with a current browser. It is a web app you add to your home screen. See Get the app. Sign in with the same email on each device and your designs follow you when the device is online.
Does it work offline?
Yes. After you have opened the app and signed in once, you can sketch, view 3D and make the PDF handout with no signal. Backing up, share links, invitations and AI photo finish wait for a connection. Do not clear your browser data while designs are waiting to back up, as that removes them from the device.
Where is my data, and can I get a copy?
Survey images stay on the device where you added them. Designs, including customer names and addresses you type in, are backed up to your company account. In the app, Settings, Export my data saves a file of your details and every design. See the Privacy policy and Security.
Please never send a card number or a customer's private details by email or in this form.
Tell us what you need
Missing a tool, or something in your way? Send us the idea with the form, or use Send feedback inside the app (Settings or the editor menu). We read every message. What people ask for most shapes the roadmap.
